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Trust Matters

The Wisconsin Better Business Bureau (BBB) is a non-profit organization that has worked for more than 70 years to create a marketplace where buyers and sellers can trust each other. It accomplishes this through consumer and business education, setting ethical standards for businesses, complaint resolution and exposing unethical business practices.

Don't Get Steered into Paying Extra for a Car Rental

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Gasoline prices have dropped for more than 10 weeks in a row and are now averaging about $3.50 a gallon in Wisconsin, according to AAA. This just may be the perfect time for a road trip! The Wisconsin Better Business Bureau (BBB) recommends tips for renting a car without breaking the bank.

In 2011, BBB received 3,773 complaints nationally against the auto renting and leasing industry. Many of the complaints were a result of billing and contracting issues. When it comes to navigating the rental car process, there are many little details that often times leave consumers confused as they eagerly wait to get on the road.

Even though you’re excited to hit the road, take the time to inspect the car and ask questions. Car rentals can make any trip easier, but make sure you know your options, such as additional add-ons, before signing on the dotted line.

BBB recommends the following tips to avoid overspending when looking to rent a car:

Shop around and lookout for hidden charges. There are several different budget travel websites that can give a good scope of what’s out there price wise. Make sure to follow-up with the rental car websites’ directly to see if you can snag an even cheaper rate. Always remember, though, if the deal sounds too good to be true, it probably is. Don’t fall for the low-ball offer and make sure to always clarify which taxes, surcharges and other fees you’ll be expected to pay. Many states have additional fees for drivers under age 25 or for multiple drivers.

Opt for a smaller car. If you’re traveling solo, or don’t need a lot of leg room or trunk space, go for the smaller car. Oftentimes, the salesperson will steer you in the direction of an upgrade for “only a few extra dollars” because the smaller economy cars are in high demand – just say no, and stick to the smaller car (or smile politely and ask for a free upgrade).

Ask lots of questions. Make sure that you understand where the “unlimited mileage” rates apply. Some rental car companies have restrictions and only apply the mileage to certain states.

Gas up and be on time. Many times, car rental companies will ask if you want to prepay for gas – it’s not always necessary and it’s rarely the best deal. Don’t forget to refill the tank before returning the car, and make sure to return on time. Some rental car companies will charge an extra day for being late – make sure to know their policy for early and late returns, and call if you get stuck in traffic.

Bring your own car seat and GPS. If you’re going to be traveling with children or fear that you’ll get lost, make sure to bring your own car seat and GPS. No need to pay for the daily fee for these items if you have them at home.

For more consumer tips and advice, follow the Wisconsin BBB on Twitter or like us on Facebook.

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