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Trust Matters

The Wisconsin Better Business Bureau (BBB) is a non-profit organization that has worked for more than 70 years to create a marketplace where buyers and sellers can trust each other. It accomplishes this through consumer and business education, setting ethical standards for businesses, complaint resolution and exposing unethical business practices.

"No, Virginia. You didn't win the lottery."

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By Susan Bach
Wisconsin Better Business Bureau

Recently, I was sitting at my desk listening to one of my colleagues, Tracy, talk to a consumer on the phone. She’s only a couple of cubicles over, so I can hear her end of the conversation pretty well.

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BBB Tips for Hassle-Free Returns & Exchanges

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It happens every year: you get or give a gift that isn’t quite right.

A survey by the National Retail Federation showed more than one in three consumers, 38 percent, are expected to return at least some portion of their holiday gifts.

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Give Wisely This Season

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The continuing battle over taxes and spending in Congress leaves many Americans wondering how much they’ll have to pay in taxes next April 15. But one thing is sure: You can only deduct charitable gifts made by the end of this year on your 2011 return.

Charities know that the holiday spirit of giving and year-end tax planning lead many Americans to make their donations in December. As a result, mailboxes often are stuffed with charitable solicitations as well as catalogs this time of year. We urge everyone to check out charities first at to see if the organization meets our 20 Standards of Charity Accountability

Click here for reviews on local, Wisconsin-based charities. Click here for reviews on national charities. 

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